الأسئلة الشائعة

We accept orders starting from 1 case per SKU, with a total order value (MOV) of USD 600 or more.

The number of units per case varies by product (e.g., 1 case of lotion = 12 bottles, 1 case of sheet masks = 24 packs, &honey shampoo = 18 units/case). We will provide specific quantity details for products you are interested in during the quoting process.

Submit your inquiry via our contact form, click “Request a Quote” on any product page, or message us on WhatsApp Business. Please include your company name, target market, products of interest, and estimated quantity per SKU. We respond within 24 business hours.

You can browse via the Brands and Products menus on this site. PDF catalogs are also available on request.

Yes. We partner directly with 500+ Japanese beauty brands and can source most J-Beauty products on request. Contact us with your wishlist and we will prepare a personalized wholesale order sheet.

Yes. Discounts for repeat orders are handled individually based on order quantity, frequency, and product category. Please contact us for a personalized proposal.

Products are provided in original Japanese packaging by default. Attaching English labels or adding instruction manuals can be discussed during the quoting process.

We do not provide samples.

We strongly recommend international bank transfer (T/T — Telegraphic Transfer) for wholesale orders. T/T is the standard B2B trade method, provides clear documentation and settlement traceability, and works reliably across all 21+ countries we serve. Bank details are provided upon order confirmation.

Wise (formerly TransferWise), L/C (Letter of Credit), and PayPal are also supported. Note: PayPal payments incur a separate 7% fee. Wise can be useful for smaller cross-border payments where lower FX fees matter; for most wholesale orders we still recommend standard T/T.

Generally, we require payment in advance for first-time orders. For repeat customers who meet certain criteria, L/C or conditional installment payments may be discussed on a case-by-case basis.

Prices are quoted in USD by default. JPY, EUR, AUD, CAD, KRW, HKD, and PHP are also supported via bank transfer. We will issue quotes in your preferred currency.

Lead time is approximately 1 month from order confirmation to shipment. We maintain close communication throughout the process and will notify you promptly if any variation is expected. Arrival time after shipping varies by destination and freight choice.

Delivery dates are estimates only. Seller shall not be liable for any delays or variations due to supply chain conditions or circumstances beyond Seller’s control.

We have a track record of exporting to over 21 countries, delivering worldwide with a focus on North America, Europe, the Middle East, and Asia.

We support EXW (Ex Works), FOB (Free On Board), CIF (Cost, Insurance, Freight), and DAP (Delivered At Place). DDP (Delivered Duty Paid) is available case-by-case for select destinations. Please consult us during the quoting process.

Yes, we source directly from manufacturers or authorized Japanese distributors. We do not handle parallel imports or counterfeit goods. Compliance documentation for country-specific cosmetic import regulations is available on request.

Any claim for damaged goods must be submitted within 7 days of delivery with photographic evidence and a count of affected items. Seller’s liability is limited exclusively to a refund of the invoiced value of the damaged goods plus their proportionate shipping cost. No further claims, including consequential, incidental, or indirect damages, shall be accepted.

Monday through Friday, 10:00 AM – 7:00 PM JST (Japan Standard Time, UTC+9). Inquiries received outside business hours will be addressed on the next business day.

A representative will typically respond within 24 hours on business days.

Yes. Please feel free to request a video conference or phone call setup — WhatsApp calls are also welcome. Meetings and phone support are available in English, French, and Japanese.

Email and website support is available in 8 languages: English, Japanese, Korean, Simplified Chinese, Traditional Chinese, French, Spanish, and Arabic.