Refund policy

Return and Refund Policy
1. Damages, Defects, or Shipping Errors
We are committed to providing our partners with high-quality products. Please inspect your order upon reception and contact us within 7 days if you receive a defective, damaged, or incorrect item.
To report an issue, please email us at info@jbeautywholesale.com with:
  • Your order number
  • A description of the issue
  • Clear photographic evidence of the damaged or incorrect product.
We will evaluate the issue based on the evidence provided. If your claim is approved, we will provide instructions for the return and arrange for a replacement or refund. Please do not send back any items without prior authorization from us.
2. General Returns
As a wholesale distributor, we do not accept returns or exchanges for reasons other than those stated above (i.e., damaged, defective, or incorrect items). All sales are considered final. Please ensure your order is correct before purchasing.
For any questions regarding our return policy, please contact us at info@jbeautywholesale.com.